Privacy policy
Last updated: May 21, 2025
This Privacy Policy describes how round&round (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.roundandround.co.za (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy in accordance with the Protection of Personal Information Act (POPIA), 2013, and other applicable South African laws. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with our legal obligations under POPIA and other South African laws, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
"Personal information" means information that identifies or can be linked to you. The following categories describe the types of personal information we collect:
Information We Collect Directly from You
Contact details: name, address, phone number, and email.
Order information: billing and shipping addresses, payment confirmation, email, and phone number.
Account information: username, password, security questions.
Customer support information: messages or information you provide when contacting us.
Certain Services features may require you to provide specific information. You may choose not to provide such information, but this may restrict your use of those features.
Information We Collect about Your Usage
We may automatically collect usage information through cookies and similar technologies. This includes device details, browser type, IP address, network connection data, and interactions with the Site.
Information from Third Parties
We may receive information from third parties such as:
Service providers supporting our Site, like Shopify.
Payment processors handling payment information.
Online tracking technologies used by us or third parties for analytics and advertising.
All third-party information is handled in line with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services: To perform contracts with you, process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns/exchanges.
Marketing and Advertising: To send promotional communications and tailor advertisements on our Site and other platforms.
Security and Fraud Prevention: To detect and prevent fraudulent or illegal activities.
Customer Service and Service Improvement: To respond to your inquiries and improve our Services.
Cookies
We use Cookies to improve your experience and analyze site traffic. For more details on Shopify cookies, visit: https://www.shopify.com/legal/cookies.
You can control or disable cookies through your browser settings, but this may affect your experience on the Site.
How We Disclose Personal Information
We may share your personal information with:
Vendors and service providers acting on our behalf (e.g., payment processors, IT services, customer support).
Marketing partners to provide advertising and promotional services.
Affiliates within our corporate group.
Legal or regulatory authorities as required by law or to protect our rights.
We do not disclose sensitive personal information without your explicit consent.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any personal information.
Children's Data
Our Services are not intended for children under 18 years. We do not knowingly collect personal information from children under 18. If you believe we have such information, please contact us to request deletion.
Security and Retention of Your Information
While we strive to protect your information using appropriate security measures, no system is completely secure. We retain your personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
Your Rights Under POPIA
You have certain rights regarding your personal information, including:
Right to access: Request copies of your personal information.
Right to correction: Request correction of inaccurate information.
Right to deletion: Request deletion of your personal data.
Right to object: Object to processing based on legitimate interests.
Right to withdraw consent: Withdraw consent where processing is based on consent.
Right to data portability: Request transfer of your personal information.
Right to complain: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
Requests can be made via the contact details below. We may require verification of your identity before fulfilling requests.
Complaints
If you have complaints about how we handle your data, please contact us first. If unresolved, you may escalate your complaint to the Information Regulator of South Africa:
Website: https://www.justice.gov.za/inforeg/
International Users
Your personal data may be processed or stored outside South Africa. We will ensure appropriate safeguards in accordance with POPIA and applicable international data protection laws.
Contact Us
For any questions or to exercise your rights, contact us at:
Email: roundmail1@gmail.com
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